Improving TeamViewer Aliases with ConfigMgr

[Last Reviewed: 2018-11-19] Recently one of our technicians mentioned in passing how nice it would be if TeamViewer’s console showed usernames in addition to computer names, so searching would be easier. That’s a fantastic idea–let’s use the TeamViewer API and ConfigMgr’s User Affinity to do this! Prerequisites: Tokens, Please Before we begin, we’ll need a … Read more

Updating Service Manager Work Items Ownership (In Bulk!)

[Last Reviewed 2018-07-12] Let’s say you recently changed your username. You’ve already gone through the process of getting Windows/Office/other apps to recognize you by your new details. Then you open up Service Manager for your ticket queue and… it’s empty! One of two things have happened here: either another member of your team worked on … Read more